Spa Resort & Medical Center Savoy Westend Hotel 5*, Karlovy Vary

FAQ

• What treatments are available?
  Response:

  Check available treatments here.

• What does the Relax treatment programme include?
  Response:

  Relax treatment includes 1x initial doctor's appointment and 1x treatment per day.

• What does the Savoy Intensive treatment program include?
  Response:

  Savoy Intensive Treatment (SIT) includes 3x doctor's appointments (initial, follow-up and exit), 1x general lab and 3x treatments per day.

• Is it possible to get a discount?
  Response:

  It is possible to get a discount on early bookings (EARLY BIRD) or on non-refundable bookings (NON REFUND). Additional discounts are available through our Loyalty program.

• Are massages included in the package?
  Response:

  Massages are only included in some wellness packages.

• Is parking available at the hotel and what is the cost?
  Response:

  Parking in the monitored hotel area is possible for a fee of 25,-EUR/night/car. During the film festival period it is 30,-EUR/night/car and reservation is required.

• Is it possible to schedule treatments in advance?
  Response:

  Yes, it is possible to schedule treatments reasonably in advance. Preferably in writing to balneo@savoywestend.cz

• Is pool and sauna access included in the room rate?
  Response:

  Yes the room rate always includes free access to our wellness centre (pool, jacuzzi, saunas, relaxation zones, kneipp walkway and fitness centre)

• What is the view from my room?
  Response:

  The view depends on the room type you choose and which building the room is located on. You can check the view by calling +420 359 018 811 or +420 359 018 888

• How far away is the colonnade and springs?
  Response:

  The colonnade is 500 m from the hotel, approximately 10 minutes' walk.

• How can I verify my reservation?
  Response:

  The fastest way to verify your reservation is to call +420 359 018 811 or +420 359 018 888

• How big is the pool and what is the temperature?
  Response:

  The pool is 25m long and the temperature is always approx. 29°C

• What kind of saunas are there in the hotel spa?
  Response:

  There is a Finnish sauna and a hammam sauna.

• Is there a hot tub/whirlpool?
  Response:

  Yes, access to the jacuzzi is included in the room rate.

• Possible group transfer.
  Response:

  Group trasfer is possible, we have a Mercedes Viano available. Price info and booking is possible at reservation@savoywestend.cz

• What are the opening hours of the Wellness?
  Response:

  The wellness is open every day from 7:30 - 21:30

• What are the opening hours of the bar?
  Response:

  The lobby bar opens at 11:00 am and closes at 10:00 pm.

• What are the opening hours of the restaurant?
  Response:

  The restaurant is open every day from 7:00 am to 9:00 pm.

• Are pets allowed?
  Response:

  Pets are welcome. The pet fee is 48,-EUR/animal/night. The fee includes bed, food, bowls and deep cleaning after departure.

• Is there a doctor present at the weekend?
  Response:

  Yes, one of the doctors is always available at the weekend.

• Are treatments available on the weekend?
  Response:

  Yes, it is possible to have treatments at the weekend.

• Can I pay online with my credit card?
  Response:

  At the moment, online payment is not available.

• Does my room have air conditioning?
  Response:

  Yes, all hotel rooms have air conditioning.

• Is there a playground on the hotel premises?
  Response:

  Yes, the hotel has its own playground accessible only to hotel guests.

• Is dietary food available?
  Response:

  Yes, gluten-free, vegan and vegetarian meals can be arranged by prior arrangement; kosher or halal meals may be available.